Croatian/English-Speaking Travel Agent

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.Key ResponsibilitiesHandle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and EnglishAssist with reservations, cancellations, modifications, and general travel-related issuesProvide guidance on platform tools, policies, and proceduresLog all interactions in the CRM system, ensuring accuracy and follow-upIdentify issues, resolve them quickly, and escalate when necessaryMaintain professionalism and empathy, particularly in stressful situationsConsistently meet service quality and customer satisfaction goalsRequirementsFluency in Croatian/Bosnian/Serbian and English (verbal and written)Strong computer and multitasking skillsExcellent problem-solving and communication abilitiesWill be considered a great asset if you have:Previous customer service, travel, or hospitality experienceBenefitsCompetitive Salary1200€ Sign-on Bonus 50€ Meal Voucher Monthly Performance BonusPrivate Life and Health Insurance25 days of Annual LeaveRelocationpackage for candidates relocating from abroad, including travel expenses and initial accommodationOriginally posted on Himalayas