Brand General Manager

About PrestoPresto is the leading Voice AI company for restaurant drive-thrus, operating at scale in complex, noisy, customer-facing environments. As the AI partner to more than a dozen of the most iconic American restaurant brands, Presto is building one of the most impactful real-world applications of AI that directly impacts revenue, labor efficiency, and a magical guest experience for millions of people.AI is not a feature at Presto; it is the foundation of how we build, evaluate, and evolve our products. We operate at lightning-speed iteration cycles and are solving some of the hardest problems in Voice AI. We are backed by Remus Capital, were a Y Combinator company, and are headquartered in Silicon Valley.This may not be the right fit for you if you are looking for a traditional 9-to-5 environment. We move at the pace of AI. Change is constant, and roadmaps evolve quickly. Presto is for builders, experimenters, and problem-solvers who thrive in ambiguity, learn continuously, and are excited to shape the future of real-world AI alongside a high-performance team.The RoleWe are looking for a Brand General Manager to take full ownership of one of Presto's most important enterprise brand accounts and scale it from approximately $500K ARR today to its full potential of $50M+ ARR.This is not customer success. This is not account management. This is general management.You are the CEO of the account. You own the trajectory of the brand on Presto's platform: the quality of the customer experience, the expansion strategy, the operator relationships, and ultimately whether the product earns the right to go from a handful of stores to a full national deployment.This role sits at the intersection of enterprise selling, customer experience ownership, and AI-native product delivery. You are the person responsible for selling the next phase of expansion, and for ensuring the product earns the right to expand by delivering an exceptional experience. You will lead a cross-functional team, partnering directly with a Forward Deployed AI Product Builder who handles technical execution and deployment, while you own the commercial relationship, the sales cycles, the franchise and corporate stakeholder map, the rollout sequencing, and the standard for what "great" looks like at every store.The right person for this role thinks like a founder, sells like a strategist, and is obsessed with product quality. You see the full chess board of an enterprise expansion, from pilot success metrics to procurement cycles to franchisee economics, and you know how to move all the pieces to close. But you also listen to real orders, care deeply about the guest experience, and won't let a bad interaction go uninvestigated.This role is based in the Atlanta Area. Travel to franchise markets will be required.What You'll DoOwn the Customer ExperienceBe the single most accountable person for the quality of the AI experience at your brand, across every store, every daypart, and every orderListen to real orders regularly; develop a deep, intuitive understanding of what the experience feels like for guests and crew membersSet the quality bar and hold the team to it; identify experience gaps, escalation patterns, and friction points, then drive rapid resolutionPartner with the Forward Deployed AI Product Builder and engineering teams to translate CX insights into product improvements that ship fastTrack and own core experience metrics: accuracy, speed of service, guest satisfaction, escalation rates, and upsell performanceSell and Expand the AccountYou are the salesperson for your brand; own the full sales cycle for each phase of expansion, from building pipeline within the account to negotiating terms to closing commitments for new store rolloutsLead the strategic sale from pilot to full-fleet deployment, navigating corporate buying committees, franchise advisory councils, and regional operator groupsProactively identify and pursue the next tranche of growth: new regions, new franchisee groups, new dayparts, new store formats, and incremental product featuresBuild the business case for expansion at every stage: ROI analyses, performance data packages, and executive presentations tailored to each decision-makerSequence the rollout intelligently; know which conversations to have now and which to stage for later based on readiness, economics, and strategic valueNegotiate and close expansion agreements, renewals, and pricing structuresOwn a revenue target for your account and build the plan to hit itOwn the Product Trajectory for Your BrandServe as the voice of the customer inside Presto; translate what operators and guests need into clear product prioritiesOwn the product roadmap for your brand in partnership with the Forward Deployed Builder, ensuring the AI system is continuously improving against the metrics that matterDrive feature adoption: when new capabilities launch, you are responsible for ensuring they are configured, tested, and delivering va