Call Center- Patient Care Representative (Remote)

Our Client in based out of Michigan/Ohio is seeking **Patient Call Center Reps** to provide exceptional service to patients regarding prescription orders. This role supports patients with inquiries about refills, shipment status, billing, demographics, and payments while ensuring accuracy, professionalism, and confidentiality. **Applicants must be based in Michigan, Ohio or Arizona** **What's in it for you ?** * Pay Rate: $18\.00 * 3 Weeks of Training * Weekly Pay * Benefits * Growth Potential **Potential Schedules** Hours of Operation Monday – Friday: 8:00 AM – 8:00 PM EST Saturday: 9:00 AM – 5:00 PM EST * Work schedules may vary within the hours of operation. * Schedules are likely to include an evening shift and/or Saturday shift. **Responsibilities** * Answer/respond to calls and emails; route as appropriate. * Resolve patient, provider, and client pharmacy issues with professionalism. * Process prescription orders, insurance, and payment details accurately. * Document all interactions in accordance with SOPs. * Meet productivity and quality goals while maintaining excellent service. * Protect patient confidentiality and adhere to HIPAA requirements. **Requirements** * High school diploma or GED (required) * **1\-2 yrs Call Center experience required** * Healthcare or pharmacy background *preferred* * Strong communication \& computer skill Attendance Policy: * Attendance during training is mandatory. * Any missed training time is prohibited and may result in termination Remote Work Requirements: * Dedicated workspace free from distractions. * No childcare or personal activities during work hours. * Reliable high\-speed internet connection. * Treat your home workspace as your office. Job Type: Full\-time Pay: $18\.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Tuition reimbursement Work Location: Remote