Seasonal Competitive Cyclist Gearhead

**Before you apply, read this:** This role requires deep, hands\-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear. If you can't speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build, this isn't the right fit. We screen for this in interviews. \\uD83D\\uDCC5 **Start Date:** May 26, 2026 \\uD83C\\uDF93 **Training:** May 26–June 9 \\u007C Mon–Fri, 9am–5pm MST (8am–4pm PST \\u007C 10am–6pm CST \\u007C 11am–7pm EST) \\u007C No days can be missed \\uD83D\\uDCB5 **Pay:** $17\.50/hr \\uD83C\\uDFE0 **Remote** — wired internet required. No mobile setups. **Post Training Info:** * Weekly rotating schedule — no set shifts * Must be available at least one weekend day/week * Must have some weekday availability until 9pm MST (8pm PST \\u007C 10pm CST \\u007C 11pm EST) * Training is paid, and you will train from home * We provide all equipment for training and for the job, you cannot use personal equipment. If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position. In brief, you’ll translate Competitive Cyclist and Backcountry’s vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. You’ll champion ownership, quality, and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldn’t fathom shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. They’re the first folks customers interact with, and the reason customers return to our site. With Gearheads, a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top\-line growth and margin expansion. We wholeheartedly believe high\-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in\-depth technical knowledge of the gear we sell as well as a love of the activities it’s used for. ### **What you get to do every day:** * Provide concierge level service to our riders/customers * Assist riders with general product questions * Answer calls, chats, and emails * Build and maintain relationships with our riders * Solve problems, answer questions about orders, returns, shipping, and order status * Contact customers via follow\-up * Learn our processes and systems to meet our customers' needs * Work alongside a motivated and fun team full of riders that are passionate about bikes * Build your product knowledge through training and assisting our riders * Answer inbound calls and make outbound calls ### **What you bring to the role:** * Experience in the cycling industry preferred * A passion for all things cycling * A passion for helping people