Interpretation Dispatch Coordinator

Coordinate remote interpreting services for customers in education \& other industries ### **About Lexikeet LLC** Lexikeet is focused on helping immigrant and refugee students and their families successfully survive and thrive in America. Lexikeet is committed to breaking down language barriers and enabling people from diverse linguistic backgrounds to connect and communicate seamlessly. We strive to be at the forefront of language technology, pushing the boundaries of what's possible to deliver cutting\-edge solutions where they matter most. ### **Description** **Lexikeet Language Services** **Job Title:** Interpretation Dispatch Coordinator **Location:** Telecommute from US location **Hours:** Flexible, \~20\-40 hrs/week, according to demand. Business hours are 8:00 am \- 5:00 pm Eastern but frequent evenings and/or weekends are needed, particularly in peak months of October/November and April/May. **Reports to:** Chief Operations Officer **Company Summary:** Lexikeet Language Services specializes in technology to bridge language barriers. Lexikeet’s services include video \& audio interpretation, document translation, livestreaming with simultaneous interpretation, and more. Lexikeet has been in business since 2012 and is based in upstate New York, with customers across the United States. The majority of Lexikeet’s founding team are 1st and 2nd generation Americans who are personally and professionally dedicated to bridging language barriers in innovative ways. **Job Summary:** TheInterpretation Dispatch Coordinator is responsible for coordinating and scheduling interpreting services to ensure timely, accurate, and culturally appropriate language access for clients. In tandem with the Lead Coordinator, this role serves as a primary point of contact for customers and linguists regarding interpreter requests, manages interpreter assignments, maintains scheduling records, and supports quality assurance initiatives while ensuring compliance with organizational policies and applicable language access standards. Working alongside the Lead Coordinator, the Interpretation Dispatch Coordinator is responsible for assisting in managing the interpretation dispatch process, ensuring a smooth and quality experience from request to service date. The Interpretation Dispatch Coordinator will make decisions on customer support concerns and issues that relate to interpretation when there is a known precedent for that decision. The COO will have final say on all customer support concerns, and especially should be consulted on instances without precedent. The Coordinator is responsible for answering customer support calls, emails and website chats, and documenting support interactions in Lexikeet’s CRM. They are responsible for managing calls in real time by monitoring and resolving tickets, communicating with customers and linguists, and performing technical observation of calls as needed. The Interpretation Dispatch Coordinator is responsible