ServiceNow Developer

About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!Are you ready to make your mark?About The Role:The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience. This role partners closely with IT, Security, HR, Finance, and other business stakeholders to translate process needs into scalable, maintainable platform capabilities. As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards.For internal candidates, this role represents advancement into a specialized platform development path, requiring strong technical aptitude, disciplined configuration practices, and the ability to deliver reliable ServiceNow solutions while collaborating across functional teams. What you will bring to the role: ServiceNow Platform Development: Design, develop, configure, and maintain ServiceNow applications, modules, forms, lists, flows, business rules, client scripts, UI policies, script includes, notifications, service catalog items, and related platform components. Workflow Automation and Process Enablement Build and improve workflows using Flow Designer, IntegrationHub, approvals, catalog workflows, and automation capabilities that reduce manual effort and improve service delivery across the organization. ITSM and Enterprise Service Management Support: Support and enhance ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management. Partner with stakeholders to extend ServiceNow capabilities into additional business functions when appropriate. Integrations and Data Management: Develop, maintain, and troubleshoot integrations with enterprise systems using REST/SOAP APIs, MID Server, import sets, transform maps, scheduled jobs, and other integration patterns. Ensure data quality, reliability, and traceability across connected systems. Platform Quality and Release Management: Participate in development, testing, code review, deployment, and post-release validation. Promote changes through development, test, and production environments using disciplined release and change management practices. Security, Governance, and Compliance: Implement role-based access controls, ACLs, data policies, audit practices, and secure development standards. Partner with Information Security and platform owners to ensure solutions align with organizational policies and compliance expectations. Troubleshooting and Operational Support: Serve as an escalation resource for ServiceNow defects, performance issues, workflow failures, integration errors, and user-impacting incidents. Conduct root cause analysis and implement durable fixes. Documentation and Knowledge Sharing: Maintain clear technical documentation, configuration notes, solution designs, support runbooks, and user guidance. Share knowledge with administrators, support teams, and business stakeholders to improve platform adoption and supportability. AI and Platform Innovation: Evaluate and responsibly apply ServiceNow AI, automation, and virtual agent capabilities where they improve user experience, operational efficiency, and service quality. Follow approved guardrails for AI-assisted development and platform use. Additional Responsibilities: Embody Core Values: Lead by example in upholding Intermedia's Core Values: Deliver Exceptional Experiences, Learn and Improve, Act with Integrity, Be Transparent, Succeed as One Team. Operational Excellence: Contribute to platform stability, performance, scalability, and supportability through thoughtful design, disciplined configuration, and continuous improvement. Stakeholder Partnership: Work closely with process owners, business analysts, administrators, and end users to understand n