IT Asset Management (ITAM) Support Specialist (VA ESOM)

OverviewThank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.Kentro is hiring for IT Asset Management (ITAM) Support Specialist to support Kentro's VA ESOM contract. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.Responsibilities1. Strategic Leadership & Modernization of Asset ManagementSupport the enterprise strategy for HAM, SAM, and activation management, ensuring alignment with VA modernization goals and Federal IT asset management standards.Conduct reviews of existing asset management practices to identify gaps, inefficiencies, and compliance risks.Assist in the redesign and restructuring of asset management processes, policies, and governance frameworks to improve accuracy, accountability, and operational maturity.Evaluate and implement automation, data integration, and workflow optimization across the asset lifecycle.2. Software Asset Management (SAM) OversightWork with current leadership to oversee enterprise software lifecycle governance, including acquisition, deployment, license optimization, compliance monitoring, and retirement.Modernize SAM practices to address cloud licensing, subscription models, and evolving vendor requirements.Ensure implementation of GAO and OIG recommendations related to software visibility, restrictive licensing, and audit readiness.Establish SAM processes within the VA’s ServiceNow platform to improve reporting, cost avoidance, and compliance outcomes.3. Hardware Asset Management (HAM) OversightAssist current leadership with hardware lifecycle management, ensuring accurate inventory, configuration tracking, warranty management, and end-of-life planning.Assist in the restructuring of HAM workflows to eliminate redundancies, improve data quality, and strengthen alignment with cybersecurity and supply chain requirements.Ensure HAM operations meet Federal sustainability, security, and disposal standards.Ensure future-state goals are documented and that all processes and practices point toward a collaborated effort to achieve the stated mission.Provide consultation on the integration of HAM processes into the VA’s ServiceNow platform to improve reporting, cost avoidance, and compliance outcomes.Ensure implementation of GAO and OIG recommendations related to hardware asset management and audit readiness.4. Activation Management & Deployment OversightAssist current leadership with enterprise activation management, ensuring timely, accurate, and compliant activation of hardware, software, and licenses across VA facilities.Provide direct consultation in the review and redesign of activation workflows to reduce delays, improve coordination, and enhance visibility across OIT and field operations.Establish performance metrics and dashboards to monitor activation throughput, accuracy, and service quality.5. Stakeholder Engagement & Executive CommunicationProvide executive-level briefings, performance dashboards, and strategic recommendations to VA leadership, OIT executives, and Congressional oversight bodies.Partner with procurement, cybersecurity, finance, legal, and field operations to ensure asset decisions support mission readiness, cost efficiency, and regulatory compliance.Assist ITAM leadership in representing the VA in Federal IT asset management forums and interagency working groups.Help coordinate efforts with VA Logistics partners as required.6. Performance Management & Continuous ImprovementEstablish KPIs, OKRs, and maturity models for HAM, SAM, and Activation programs, ensuring measurable improvements in asset visibility, cost savings, compliance, and operational performance.Drive adoption of leading practices, emerging technologies, and continuous improvement methodologies across asset management functions.Ensure programs maintain readiness for internal and external audits.QualificationsBachelor's degree in Engineering, mathematics, business administration. An additional 8 years of relevant experience may be subsntituted for the degree requirement for a total of 16+ years of relevant experience. 8 years of senior-level leadership experience in Federal IT asset management, enterprise IT operations, or large-scale program management.Working knowledge of ITIL practices and hands-on experience with ServiceNow HAM and/or SAM modules.Familiarity with Federal acquisition regulations and GAO/OIG audit frameworks.Demonstrated success in organizational transformation, process redesign, and enterprise governance.Proven ability to lead cross-fu