Telehealth Coordindator

Primary Location Remote Department Telehealth\-Remote 2nd Opinion Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular * Expected Starting Pay Range $53,705\.60 \- $67,142\.40 * Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. At Cincinnati Children's, telehealth is helping redefine how children and families access expert care. Through innovative virtual care programs, remote patient monitoring, and online specialty consultations, we connect patients with the care they need, when and where they need it. As a Telehealth Coordinator, you will be the primary point of contact for patients, families, providers, and clinical teams across several telehealth programs. This role supports patient access and experience, telehealth operations, provider coordination, and program administration. Responsibilities include coordinating Online Second Opinion services, supporting virtual appointments and remote patient monitoring programs, responding to phone and email inquiries, assisting with operational workflows, and collaborating with key stakeholders to ensure a seamless virtual care experience. This is an exciting opportunity for a highly organized, service\-focused professional who is passionate about healthcare innovation and improving access to care for children and families. JOB RESPONSIBILITIES Administration Coordinate the end\-to\-end workflow for the Online Second Opinion Program, partnering closely with the Center for Telehealth Medical Director to ensure timely case review and patient progression through the program. Serve as the primary point of contact for patients, providers, and clinical teams throughout the second opinion process. Ensure all required medical records, lab results, imaging, and supporting documentation are accurately collected and uploaded into the portal for specialist review. Monitor program inboxes, responding to inquiries promptly, appropriately triaging requests, and escalating issues as needed. Track patient cases and maintain accurate records to support efficient workflow coordination and exceptional customer service. Support the Remote Patient Monitoring (RPM) program through daily operational and administrative activities. Assist with processes and documentation to support Remote Patient Monitoring services. Coordinate meetings and communications between providers, clinical leaders, and program stakeholders. Maintain and regularly update provider lead lists, contact information, and program databases to ensure accuracy and accessibility. Generate reports, monitor program metrics, and support program leads with data collection and administrative tasks. Completes special projects as requested. Perform cross\-functional du