Lead eService Tax Analyst

DEPT OF REVENUEFunding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.Lead eService Tax AnalystJob Location:1600 W Monroe StreetPhoenix AZ 85007Posting Details:Salary: $66,000 Grade 25Open until filledJob Summary:The Lead eServices Tax Analyst 2 serves as team lead and subject matter expert for the eServices unit which implements, advances and maintains the electronic filing systems for all tax types (i.e. individual income, business tax returns, TPT, withholding tax) prepared and submitted using third-party tax software or other methods. Analyzes and interprets Federal and State tax laws, case law, and rules to make recommendations and provide support by planning, developing, coordinating, reviewing, and participating in the activities of a team conducting maintenance on existing systems and special projects. Serves as a liaison between ADOR’s Information Technology district and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.Job Duties:LeadServes as lead as for the eServices team to include subject-matter expert for team operations; point of escalation and peer mentor;"back up" monitoring for supervisor as needed; contributor toward positive team culture; conferring with superior, presenting and resolving difficult problems or questions, discussing plans and actions to be taken, making decisionsTax AnalysisReads and interprets State, Federal and local codes, laws and rules in order to prepare reports or utilize in work activitiesReviews, analyzes, and interprets new legislation in order to prepare guidelines, summaries, and recommendations to advance and maintain the agency’s electronic filing systemsReviews taxpayer problems and questions concerning taxes, inconsistencies in reported information, interpretation of statutes or regulations; exercises judgment and discretion; resolves problems, makes determinationsWrites detailed reports based on research, analysis and evaluation of data pertaining to specific projects, conditions or proposals under study, involving application of expert or highly specialized knowledge, and recommendations for actions to be taken or resolution of problemsSystems ManagementEvaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to managementConfers with agency officials, staff members and third-party software representatives of other agencies to acquire information needed to support and advance the agency’s electronic filing systemsCoordinates implementation of process and system improvements, and develops training materials to provide systems trainingDevelops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policyEvaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issuesReviews results of surveys, analyzes findings, and recommends practical solutions and implements those approved; designs and modifies automated and manual systems for specific applicationsService DeliveryProvides guidance to the E-Services Team by planning, developing, directing, reviewing, and participating in the activities of a team conducting maintenance on existing systems and special projectsServes as a liaison between software vendors, businesses and ADORs Information Technology divisionProvides direct customer assistance, via phone, email, or in-person, regarding the use of department systems provides help desk services, troubleshooting customer concern