Seasonal Customer Care Associate - Remote (Multiple Shifts Available)

**WHO WE ARE:** BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement\-making styles that create joy and bring people together. Today, BaubleBar's unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500\+ retail stores globally. **WHAT WE'RE LOOKING FOR:** BaubleBar's award\-winning Customer Care team is looking for Seasonal Customer Care Associates to join us for our busiest and most exciting time of year! We're looking for compassionate, customer\-focused individuals who genuinely enjoy helping others and can confidently adapt to whatever comes their way. You thrive in a fast\-paced environment, are comfortable juggling multiple priorities, and take a proactive approach to finding solutions. A positive, "no task is too small" attitude and strong team spirit are a must. We celebrate wins together, support one another, and believe great customer experiences start with a great team. **WHAT WE WANT YOU TO DO:** * Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems * Assist customers with questions related to orders, returns, shipping, products, and other general inquiries * Take ownership of customer concerns and find thoughtful, efficient solutions * Collaborate with internal teams to help deliver the best possible customer experience * Maintain accurate and detailed records of customer interactions within our CRM * Follow established processes and procedures while ensuring all communication reflects BaubleBar's brand voice and values * Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week * Be available to work weekends and holidays as needed during our peak season * Commit to a temporary, remote position lasting approximately 12–18 weeks * Have flexible availability during our peak season. While schedules may vary, we're especially looking for team members who can provide coverage **within one or more of the following windows:** **6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST** **WHAT WE WANT TO SEE:** * 2\+ years of professional customer service experience required, preferably within e\-commerce, retail, or another high\-volume customer support environment * Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions * Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred * Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM * Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs *