Technical Account ManagerJob title is “Technical Account Manager”

Job DescriptionThe Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectivelyAssist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversightAct as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessionsAssist in technical support for customers to support pre-sales and post-sales processesAddress all product-related queries on timeHold educational and informational training sessions to enable our clients to use UiPath products effectivelyProvide developers with customers’ feedback and contribute to identification and creation of new features or productsPerform initial or secondary investigations and respond to online and phone support requestsDeliver periodic reviews with customers (e.g. Health checks)Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirementsCollaborate cross departmentally within UiPath to establish and communicate best practicesRequirementsA degree in Computer Science or relevant degreeA minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)Fluency in written and spoken English is mandatory3-5 years relevant work experience in a customer-facing, technical account managementPrevious experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferredSaaS and Cloud experience a benefitSolid technical background with hands on experience in digital technologiesExperience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plusExperience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and securityFamiliarity with software and front-end developmentExcellent verbal and written communication skillsStrong analytical and problem-solving skillsSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.Diplomacy, tact, and poise under pressure when working through customer issues.Willingness to travel approximately 50%Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentalsSolid technical background with hands on experience in digital technologiesExperience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and securityPrevious experience with UiPath or other relevant vendor products is highly desiredSeniority LevelMid-Senior levelIndustryInformation Technology and ServicesEmployment TypeFull-timeJob FunctionsSalesBusiness DevelopmeWe’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.Originally posted on Himalayas