Agency/Services Partnership Manager - Americas

About UsThe Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.The Product:Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.About the RoleDotdigital is a customer experience data platform that helps digital marketers and developers deliver marketing communications across the customer journey.We use AI, behavioral modelling, and marketing analytics to help clients make faster and better decisions about what customer experience to deliver to drive conversion and loyalty for brands as they grow and scale.Partnerships are integral to our continued success as the leading customer engagement platform for marketers.This is a multifaceted role requiring a range of skill sets, including sales, business development, relationship-building, and account management.The partnership manager will work with our marketing service agency, system integrator, and consultant partners, helping them understand the value of a partnership with us for both their business and their clients.The ability to understand a partner's business goals and to articulate how a partnership with Dotdigital can support those is key to success in this role.In addition to owning, developing, and managing a portfolio of agency services partners, you will also be expected to support our strategic partnerships with Adobe, Shopify, Big Commerce & Microsoft.We are looking for candidates with a minimum of 2-3+ years’ experience in a partnerships, sales, or business development role with a SaaS sales background (e.g., email service providers, ecommerce platforms, and system integrators, CRM, marketing technology, etc.).Your Day-To-Day activitiesDay-to-day oversight of deal pipeline between ecosystem partners and DotdigitalAchieve revenue targets through building and managing a pipeline of partner-referred opportunities alongside the sales teamEstablish close, long-term, and mutually beneficial relationships with your portfolio of Services Partners.Research, recruit, and onboard key partner relationships that create value for Dotdigital, the partner, and their customersEducate partners on Dotdigital’s value by regularly conducting enablement sessions, delivering presentations, and platform feature demonstrations to various members of partner organizationsTake ownership of your partner portfolio across all processes and systemsSupport business processes with all departments to support the success of the Services Partner Program.Ensure CRM is up-to-date and reflects reality for opps, partner statuses, and stakeholdersCommercialCreate new business referral opportunities (SQO's) from services and solution partnersSupport active opportunities through partner influencing where appropriate and applicableMarketingEstablish opportunities for joint lead-gen, content, and brand awareness go-to-market campaigns through partners (e.g. webinars, roundtable events, case-studies, white papers etc) for the marketing team to pursue and executeWhat you need to applyYou understand the inner workings of digital and full-service agenciesYou are passionate about sales, hunting, creating funnels, and reaching out to new agenciesYou excel at establishing and growing mutually beneficial business relationshipsYou have an agile growth mindset and adapt well to a fast-moving environmentGeneral25% travel as required to develop partner relationshipsAttending industry events as requiredStrong communication skills, detail-oriented, highly organized, and can work independently and as part of a team.Our partnerships team provides value to and is highly valued by the wider Dotdigital business. We believe the best route to success with partners is through a combination of effort, integrity, and continuous improvement. If that resonates with you and you're looking for a challenging yet incredibly fun role, then