Customer Service Representative

**Standort** Denver, USA **Art der Arbeit** Vollzeit **Arbeitsform** Remote **Job level** Berufseinsteiger **Job ID** 13600 **Unternehmen** American Modern Insurance Group **Anstellungsart** Unbefristet **Fachbereich** Kundenmanagement Job speichern Jetzt bewerben **All locations** Denver, USA; Oklahoma City, USA; Omaha, USA; Phoenix, USA; American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2\.2 billion. Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day \- all in a flexible environment that helps them succeed both at work and at home. **Customer Service Representative (Remote)** We are seeking a compassionate and detail\-oriented Customer Service Representative to join our team. The Customer Service Representative provides quality customer service to policyholders, agents, and lienholders by providing answers to customers inquiries and quotes. Focuses on an excellent experience for customers by displaying a knowledgeable, helpful, and positive attitude. **Roles \& Responsibilities:** * Deliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of business. * Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc. * Process transactions in an omni\-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products. * Use multiple computer applications; scheduling system, policy management systems, and various tools to assist. * Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need. **Work Environment:** * This is a high\-volume inbound call center role, with back\-to\-back customer contacts with scheduled breaks and lunches * The position follows a remote schedule, with 100% of worktime working from home * To be successful in this role, you must have a dedicated home office space that is free from distractions and outside noise, with the ability to connect to high\-speed Ethernet **Schedule and Requirements:** * Monday \- Friday, ability to work any shift in the center, our operational hours