Lead Field Engineer– Dedicated Customer

**JJob Summary** The Lead Field Engineer provides technical participation and operational oversight for field service activities for the dedicated customer. This role is responsible for guiding technical teams, supporting complex installations and troubleshooting, and ensuring engineering standards are followed across deployments and service operations. The Lead Field Engineer serves as a key bridge between field operations, project management, and leadership, ensuring clear communication, strong documentation, and accurate reporting of technical activities, performance metrics, and operational risks. **Essential Duties and Responsibilities** * Technical Leadership o Serve as the technical resource for engineers and field technicians, onsite and remote o Provide guidance on installations, configurations, troubleshooting, and system optimization o Act as the escalation point for complex technical issues and L2/L3 support cases o Ensure engineering standards, procedures, and best practices are followed o Mentor technicians and engineers to improve technical capabilities and performance * Communication \& Collaboration o Serve as the primary technical liaison between engineering, operations, project management, and leadership o Communicate technical requirements, project updates, risks, and resolutions clearly to internal teams and stakeholders o Participate in customer meetings to provide technical guidance and status updates when required o Translate complex technical issues into clear and actionable information for non\-technical stakeholders · Deployment \& Implementation o Lead technical execution of system deployments, upgrades, and integrations o Ensure installations meet engineering specifications and quality standards o Support pilot deployments and large\-scale rollouts across multiple locations o Review site readiness, technical requirements, and installation plans prior to deployment o Validate system performance and functionality post\-installation o Complete all required documentation and data collection · Field Operations Support o Provide real\-time technical support for field teams performing installations and maintenance (proactive and reactive) services o Assist with root cause analysis and resolution of recurring technical issues o Ensure adherence to troubleshooting procedures and documentation standards o Support operations teams in meeting SLA and service performance commitments o Contribute to knowledge base articles, troubleshooting guides, and training materials · Reporting o Provide regular reporting on engineering activities, deployments, incidents, and performance metrics o Track and communicate technical issues, service trends, and recurring problems o Contribute to operational reports for leadership regarding system performance, deployment progress, and support activities o Document lessons learned and recommendations following major incidents or deployments o Support development of das