Customer Success Executive

Customer Success ExecutiveJob Title: Customer Success Executive Location: Remote, Philippines Job Type: Full-Time Experience Required: 2 to 5 years Eligibility: Male/Female both can applyRole DescriptionWe are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.Key ResponsibilitiesManage ongoing customer relationships after onboardingSupport adoption, engagement, and account healthIdentify customer issues and coordinate internal solutionsConduct follow-ups, check-ins, and service reviewsTrack customer feedback and support improvement actionsMaintain customer records and success metricsHelp improve retention and satisfactionRequired SkillsCustomer relationship managementStrong English communicationProblem solvingAccount coordinationProfessionalismCRM familiarityTime managementService mindsetOriginally posted on Himalayas