RMS Architect

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the positionin one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team.This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption. You’ll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel.What You'll Do:Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live supportPossess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new toolsTranslate customer business requirements into scalable technical configurations and user workflowsOversee RMS implementation across workstreams, including integrations and hardware componentsEstablish and standardize best practices for RMS delivery across customersFacilitate customer workshops to gather requirements, validate workflows, and drive alignmentDeliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiencesLead product demonstrations, working sessions, and launch events with confidence and claritySupport user adoption by translating product capabilities into practical, real-world use casesGuide change management efforts to ensure successful product adoption and long-term customer successIdentify risks, surface issues, and communicate project status effectively to internal and external stakeholdersGather customer feedback and partner with Product teams to inform roadmap prioritiesCollaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomesWho You Are:Technical & Product DeliveryYou have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technologyYou have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new toolsYou are comfortable translating business requirements into technical solutions and system configurationsYou have hands-on experience delivering software implementations from setup through launchYou are familiar with Agile and/or Waterfall project management methodologiesImplementation, Training & AdoptionYou have led or supported customer-facing implementations, including application setup, configuration, and go-live supportYou have experience designing and delivering structured training programs for diverse audiencesYou can tailor training content to both technical and non-technical usersYou are comfortable facilitating live sessions, workshops, and launch eventsCommunication & PresentationYou are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentationsYou are confident presenting in front of large groups and can deliver clear, engaging, and polished contentYou can explain complex technical concepts and workflows in a simple, accessible wayYou are skilled at fielding questions in real time and adapting to audience needsStakeholder Management & Problem SolvingYou can navigate chal