Remote Pharmacist, Licensed (Medical Information Specialist)

Remote Pharmacist, Licensed (Medical Information Specialist) Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  A frontline specialist responsible for delivering virtual or telephonic support toidentifiedclientsengaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical deviceproduct. The Medical Information Specialist (licensed)isafully remoterole and will be reporting to the Call Center Supervisor, Medical Information. This is your opportunity to join Inizio Engage and represent a top biotechnology company!What will you be doing?Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulationsConduct study compliance calls to volunteers enrolled in clinical/medical research trialsEnrollparticipants in educational seminarsProvide patient support to patients enrolled in Patient Support ProgramsCollect demographic data and disposition for product,sampleand literature fulfillmentMaintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelinesAccurately collect information required by individual programs and correctlycapturein specific program databasesExhibit effective communication and tele-management skillsConverse with callers in an empathetic manner andfacilitatethe callers in their ability to understand medical terminology, as neededDisplay flexibility within department to maximizeutilization, including performing administrative and non-telecommunication duties as neededAdhere to all company policies and Standard Operating ProceduresMust safeguard patient privacy and confidentiality by following the guidelinesset forth inthe Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)Update andsubmitresume upon requests for auditsWhat do you need for this position?Doctor of Pharmacy (PharmD)Valid pharmacist license in the province of practiceExcellent verbal, written and listening communication skillsAvailable for rotating shiftsMonday – Fridaybetween 8 am EST and 8 pm ESTComputer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.Ability to join frequent meetings and calls without disruption or disconnectingCompetency with Call Center Telephone TechnologyPleasant telephone mannersAbility to work both independently and within a group settingResults oriented, excellent organizational skills and ability to work cross-functionallyOrganizational skills, including working on multiple projects simultaneouslyStrong problem-solving skillsOur Benefits:Health Benefits as of day 1 of employment  Length of Service Awards  Quarterly Star Awards  Yearly Inizio Circle of Excellence Awards  Referral bonus Library of online training courses  The salary range for the Medical Information Specialist (licensed) is between $90,000-$100,000 CAD.About Inizio Engage:   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.      We believe in our values:We empowereveryone/We riseto the challenge/We work as one/We askwhat if/We do the right thing, and we will ask you how your personal values align to them.    To learn more about Inizio Engage, visit us at: https://inizio.health/  Don'tmeet every job requirement?That'sokay! We are dedicated to building a diverse, inclusive, and authentic workplace. Ifyou'reexcited about this role, but your experiencedoesn'tperfectly fit, please apply directly through our Careers page.We'reexcitedtomeetyou! Pharmacien(ne) à distance, autorisé(e), Spécialiste en information médicaleInizio Engage entretient un partenariat de longue date avec une entreprise de biotechnologie de premier plan, dans le secteur commercial,solutions patientset affaires médicales.  Le spécialiste de première ligne est responsable de fournir une assistance virtuelle ou téléphonique à des clients ciblés, en établissant un dialogue clinique solide avec les clients, les patients et/ou les professionnels de santé. Le spécialiste est une ressource essentielle pour fournir de l'information sur les médicaments et les appareils médicaux.Le Spécialiste en information médicale (autorisé(e)) occupe un posteentièrement à distanceet relève du Superviseur du centre d'appels, Information médicale.C'est