Chevrolet District Manager Parts & Service - Savannah, GA

**Job Description** **Remote:** This position does not require employee to be on\-site full\-time to perform most effectively. The employee’s role enables them to work off\-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the Savannah, Georgia market. The selected candidate **must live in territory** or relocate to Savannah, Georgia or surrounding area (within 50 miles). Relocation may be provided. **The Role** The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care \& Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data\-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. **What You'll Do (Responsibilities)** * Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. * Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. * Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care \& Aftersales (CCA) programs and initiatives. * Lead standardized dealer contact processes, focusing on dealer\-specific priorities and GM performance objectives. * Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. * Develop and execute annual Business Plans, leveraging data\-driven strategic insights to address market challenges and operational headwinds. * Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. * Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. * Maintain a results\-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. * Resolve aftersales customer concerns, including but not limited to: + SPAC (Service Parts Assistance Center) + CAC (Customer Assistance Center) + TAC (Technical Assistance Center) + Goodwill, Warranty, and Policy Requests * Monitor and deliver on KPIs including: + Sales Reporting Tool (SRT) objectives + Net Promoter Score (NPS) + Customer Retention + Service Training Standards (STS) + EV Training \& Compliance **Your Skills \& Abilities (Required Qualifications)** * Bachelor’s Degree or equivalent professional experience. * Minimum 2 years of experience leading and improving dealership Fixed Operations. * Strong automotive industry knowledge and business acumen, including service operations, warranty processes