Student Accounts Representative (Reg FT)

**Position Title:** Student Accounts Representative (Reg FT) **Employment Type:** Regular Full\-Time **Department:** Bursar **Campus**: Boyce Campus **Salary Grade:** SEIU E \- $18\.39 **Remote Work Option:** Fully In\-Person (May be subject to change) **Additional Information:** **Work Hours:** DAYS \& TIMES: Monday, Tuesday, Thursday \& Friday 8:30am \- 4:30pm; Wednesday 11am \- 7pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department. **General Summary:** Performs advanced clerical duties required to accomplish accounting principles, accounts receivable, billing, auditing, bookkeeping, accounts payable, cashiering functions, and enrollment interactions. Provides prompt friendly and accurate service to individuals who call, email, chat, or in\-person to CCAC for various transactions. **Requirements:** **Education and Experience:** An Associate’s degree in accounting and one year of related experience or any equivalent combination of training, experience, and education. **Certifications/Licensures:** N/A. **Skill/Abilities Requirements:** Working knowledge of computerized accounting systems, spreadsheets and word processing required. Ability to accurately check manual calculations. Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer and appropriate College software packages or equivalent. **Physical Requirements, If Applicable:** Must be able to sit without a break for up to two hours. **Duties:** 1\. Provides quality customer service to both internal and external customers through several channels of communication with the ability to multitask. 2\. Independently performs complex and advanced analytical, clerical, and accounting duties, which include but are not limited to sensitive, confidential, school financial transactions specific to the department. 3\. Prepares forms, reports, records, and correspondence; receives and responds to related mail, phone calls, and other inquiries; maintains contacts and reconciles discrepancies with external parties. 4\. Reconciles accounts; posts, balances, and codes data; prepares related records, logs, reports, and processes transactions. 5\. Conducts daily under limited supervision or independently: a. Process general clerical accounting duties and transactions. b. Research and respond to relate inquires and complaints. c. Prepare paperwork for collections and reimbursements. d. Perform duties related to issuing student refunds for various refund types. e. Handling in\-person, phone calls, text messages, chat, and email interactions. 6\. Analyzes, researches, prepares and reconciles sponsored, grant, and non\-federal awarded funding for invoicing and billing. 7\. Develops spreadsheets and databases to store and analyze data. 8\. Performs all duties in accordance with applicable laws