Special Servicing/SCRA Representative

### **General information** Career area Customer Service Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref \# 22289 Posted Date 06\-16\-26 Working time Full time ### **Ally and Your Career** Ally Financial only succeeds when its people do \- and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people \- with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work\-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **Work Schedule:** Ally designates roles as (1\) fully on\-site, (2\) hybrid, or (3\) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. ### **The Opportunity** If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping service members while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally SCRA team member, you'll be identifying active\-duty military customers, applying interest rate caps, protecting against repossession, and managing specialized accounts. You will act as a liaison between the borrower and other lines of the business to prevent improper collection actions. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance. **Candidates must be able to work a fixed schedule of 9:00 AM–6:00 PM Central Time Monday through Thursday, with an 8:00 AM–5:00 PM Central Time shift on Friday.** ### **The Work Itself** * Handle accounts with speed and accuracy while maintaining professionalism. * Complete phone calls to meet required compliance, regulatory and state specific laws or standards * Maintain established objectives for net losses; stay informed of changes in policies and procedures. * Must maintain strict confidentiality. * Utilize several computer programs to create letters, save files, research, communicate electronically, etc. * Respond to customer inquiries via telephone, Shaw collection and Shaw Recovery workflows, Advantage case progressions, CRTS and/or e\-mails within established time frame. * Evaluate accounts to find a win/win solution to avoid loss. * Document all accounts accurately and clearly * Responds with accurate information pertinent to the caller's questions using profession