Customer Support for DTC Company (US-Based, Remote)

Paired is a global staffing and recruiting agency looking for a full-time Customer Support Specialist for a DTC company with experience in handling phone, email, and chat support inquiries and strong proficiency with Gorgias and Shopify.RequirementsHandle phone, email, and chat support inquiriesCreate, document, and optimize SOPs for customer support processesRecommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)Ensure timely, empathetic, and high-quality responses to customersMultitask effectively while maintaining attention to detailWork closely with cross-functional teams to improve customer experienceProven experience in a DTC companyStrong proficiency with Gorgias and ShopifyExcellent written and verbal communication skillsAbility to multitask and provide timely, empathetic supportMust be willing to work Monday to Friday, 9 AM to 6 PM ESTMust have experience in a lead roleHands-on experience handling phone supportExperience creating SOPsBenefitsCompetitive Salary in USDOriginally posted on Himalayas