Tier 1 Network/System Administrator - LOCAL APPLICANTS ONLY

**Must live in San Jose or the surrounding Bay Area. Applicants outside the area will not be considered.** Overview We are seeking a motivated and detail\-oriented **Tier 1 Network Administrator** to join our growing IT team. This is a **hybrid position**. The role is primarily remote, with on\-site visits to clients throughout **San Jose, San Francisco, and the surrounding Bay Area approximately 2–4 days per week**, depending on client and project needs. When not visiting clients, you will work remotely. This is a hands\-on IT position supporting a wide variety of client environments, including **Windows PCs, Macs, Chromebooks, iPads, switches, firewalls, wireless networks, Microsoft 365/Office 365, Gmail/Google Workspace, and other business technology**. The ideal candidate has a solid foundation in IT support and networking, enjoys troubleshooting, communicates well with clients, and is eager to continue developing their technical skills. Responsibilities * Provide **Tier 1 remote and on\-site technical support** for clients throughout San Jose, San Francisco, and surrounding areas. * Install, configure, troubleshoot, and maintain **Windows PCs, Macs, Chromebooks, and iPads**. * Deploy and troubleshoot **network switches, firewalls, wireless access points, and other networking equipment**. * Troubleshoot network connectivity, internet, Wi\-Fi, DNS, DHCP, TCP/IP, and VPN issues. * Handle common end\-user issues involving hardware, software, email, printers, and connectivity. * Support and troubleshoot **Microsoft 365/Office 365, Outlook, Gmail, and Google Workspace** environments. * Assist with user account setup, password resets, MFA, email configuration, and basic cloud administration. * Assist with new computer deployments, workstation replacements, office setups, and client IT projects. * Perform software updates, patch management, system maintenance, and basic security\-related tasks. * Escalate more complex issues to Tier 2 and Tier 3 engineers when appropriate. * Maintain accurate documentation of client systems, network configurations, equipment, and completed work. * Communicate professionally with clients while working remotely and on\-site. * Travel between client locations as required. Requirements * **Must live in San Jose or the surrounding Bay Area.** * Valid driver's license and reliable transportation. * Ability to travel to client locations approximately **2–4 days per week as needed**. * Experience providing **Tier 1 IT support, help desk, desktop support, or similar technical support**. * Basic understanding of **TCP/IP, DNS, DHCP, VPNs, switches, firewalls, and Wi\-Fi**. * Experience troubleshooting Windows PCs and common business IT issues. * Familiarity with **Macs, Chromebooks, and iPads** is preferred. * Experience with **Microsoft 365/Office 365 and Gmail/Google Workspace** is preferred. * Strong troubleshooting, communication, and customer service skills. * Ability to work independently while collaborating wi