Help Desk Technician

**Help Desk Technician – United States (Remote)** ================================================= **FLAGLER TECHNOLOGIES Help Desk Services Boca Raton, Florida** United States (Remote) ### **Who Are We?** We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top\-tier support to our clients. ### **What Does a Typical Day Look Like in This Role?** As a **Help Desk Technician**, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and escalate more complex problems to the appropriate technical resource when needed. Your responsibilities will include: * Responding to client support requests by phone, email, and chat. * Troubleshooting common end\-user technology issues. * Gathering information and accurately documenting technical issues. * Resolving basic support requests within your level of responsibility. * Escalating more complex technical issues to the appropriate team. * Collaborating with other technicians and team leads to provide a great customer experience. Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their technology issues and contributed to the team’s overall success. ### **What Qualifications or Experience Do I Need?** For this role, we’re looking for candidates who have a solid foundation in IT support and a strong interest in continuing to build their technical skills. You may qualify for consideration through **one or more** of the following: * **1–2 years of technical support, Help Desk, or similar IT experience.** * **Industry\-standard IT certifications**, such as CompTIA A\+, Network\+, Microsoft, or similar credentials. * A **bachelor’s degree in Computer Science, Information Technology, or a related field**. * A combination of education, certifications, hands\-on experience, or equivalent technical training. We’re also looking for someone who can demonstrate: * Basic technical troubleshooting and problem\-solving skills. * Strong written and verbal communication. * The ability to listen to users, ask the right questions, and gather the information needed to understand an issue. * The ability to clearly document support requests and troubleshooting performed. * Good customer service skills and patience when working with users of varying technical abilities. * The ability to recognize when an issue should be escalated. * A willingness to learn, take direction, and continue develo