Bilingual Family Care Navigator (Spanish)

**Bilingual Family Care Navigator (Spanish)** *Remote, Anywhere in the US* **About AnswersNow:** At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in\-person therapy, complete with distraction\-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! **Why this role matters:** AnswersNow is seeking a high\-velocity, performance\-driven Bilingual Family Care Navigator to join our frontline enrollment and conversion team. While this role sits within Operations, it functions exactly like an inside sales and lead\-conversion engine. You will be the very first point of contact for families seeking autism care, responsible for managing a high\-volume pipeline, executing rapid outbound call cadences, and converting warm leads into scheduled clinical assessments. If you thrive in a competitive, KPI\-driven environment, love working the phones, and are motivated by driving a pipeline from initial inquiry to a "closed" clinical booking, this role is for you. **Job Details** * W2 Employee * Full\-Time * 100% Remote **Job Requirements** * Inside Sales or High\-Volume Intake Background: 1–3\+ years of experience in an inside sales, high\-volume customer intake, enrollment advising, or metric\-driven customer success environment where phone time and outreach activity were daily KPIs. * Pipeline \& Target Orientation: Proven ability to manage a dense CRM sales funnel (HubSpot experience preferred), with a strong focus on tracking conversion rates, call volumes, and pipeline velocity. * Consultative Communication \& Trust Building: Exceptional verbal stamina and communication skills; ability to build immediate trust over the phone with sensitive families while clearly conveying value. * Frictionless Task Execution: Highly organized and details\-obsessed; capable of processing technical document workflows (like medical records and insurance forms) rapidly without dropping the ball in a fast\-paced environment. * Education: Associate’s degree or higher preferred; equivalent professional high\-volume outreach or sales experience will be strongly considered. **What You’ll Do** * Drive High\-Velocity Outbound Outreach: Execute high\-volume inbound/outbound call, SMS, and email cadences through Aircall to immediately qualify inquiring families, capture database profile details, and aggressively minimize speed\-to\-lead times. * Convert Leads to Scheduled Assessments: Own top\-of\-funnel conversion metrics by actively nurturing inquiring families through the CRM pipeline, overcoming hesi