Operations Support

**Operations \& Customer Support Associate** **Reports To:** Operations Coordinator **Location:** Redlands, California (Onsite – Not a Remote Role) **Role Overview** The Operations \& Customer Support Associate role assists with day\-to\-day operational, inventory, and customer service needs. This role plays a critical part in ensuring accurate inventory management, timely fulfillment, regulatory compliance, and smooth coordination between internal teams and field partners. This is a hands\-on role suited for someone who enjoys seeing work through to completion, supporting others thoughtfully, and applying practical problem\-solving to keep operations running smoothly. **Key Responsibilities** * Prepare, ship, receive, and manage inventory, including trays and related materials, while maintaining organization and accuracy within the stockroom. * Collaborate with cross\-functional team members to ensure accurate inventory tracking and adherence to operational standards. * Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. * Support daily operations including picking, packing, restocking, and coordinating fulfillment requests. * Review billing invoices for accuracy and identify discrepancies for escalation when necessary. * Track, organize, and maintain contracts, licenses, and renewal documentation for facilities, manufacturers, and distributor representatives. * Manage weekly inventory processes, including inventory tracking, discrepancy logging, and compliance with FDA requirements and internal policies. * Maintain digital filing systems by scanning and organizing case sheets and operational documentation. * Complete reporting and data entry tasks, including purchase order entry and preparation of inventory and aging reports. * Answer incoming phone calls and route inquiries appropriately. * Process customer payments received by phone in accordance with company financial and security procedures. * Provide operational support to leadership through ad hoc projects, research, and on\-site operational coverage as needed. **Qualifications** * High school diploma or equivalent required; associate’s or bachelor’s degree in business, operations, or a related field preferred. * 1–3 years of experience in operations, inventory management, customer service, or administrative support. * Experience working in regulated or medical environments preferred but not required. * Proficiency with Microsoft Word, Excel, and Outlook. * Experience with data entry, reporting, and digital file management. * Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast\-paced environment. * Ability to follow established processes while identifying opportunities for improvement. * Strong communication skills and a collaborative, service\-oriented mindset. **Core Competencies** **Organization \& Time Management:** Maintains wel