Senior Director - Account Management

Hanover Research– SeniorAccount Management Director, K-12 EducationArlington, VA Remote Opportunity TheSeniorAccount Management Director ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers in the K-12 Education industry.   Our Account Management team plays a critical role in driving the growth and expansion of our firm. They are passionate about the markets we serve and are dedicated tohigh-performance.ResponsibilitiesBuilding relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutionsNavigating Hanover’s partnership offerings on behalf of the organization, ensuring theappropriate serviceis provided to meet the client’s needsDeterminingappropriate tacticsto drive urgency in the renewal and upsell cycleCreating the opportunity to expand existing relationships through cross-sell opportunities of other service offeringsEducating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value propositionCreating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clientsCollaborating with the Content team to ensure targeted and substantive solution deliveryMeet challenging monthly, quarterly, and annual revenue goalsPredicting cash retention probability and reporting findings to senior leadershipAverage client pool sizewill range from $3Mto $4MWillingness to travel10-25%to client sitesQualificationsDesired Skills and AttributesBachelor’s degreeinbusiness, social sciences, education, communications, political science, economics, psychology, public policyor similar is highlypreferred10+years of Account Management or Sales experience Experiencewithin the Education field is highly desirableExcellent oral and written communication skillsWillingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client serviceand commercial strategiesAbility to develop relationships,establishcredibility, and conduct substantive content discussions with decision makersExcellent problem-solving skills and strong ability to think strategically about client managementAbility to diagnose client needs andidentifyrelevant solutionsBe comfortableasking for businessand resilient in pursuing revenue opportunitiesLocation DMV region preferred (office in Arlington VA)Remoteoptionavailable #Remote Benefits Competitive base salary and uncapped commission earning potentialAward-winning training program on markets, researchmethodologiesand sales skills Top performers will be eligible for an annual sales incentive trip Starting at 18+ days Paid Time Off 14paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays 401(K) employer matchingprogram Comprehensive health and dental benefits package Health and wellness packages with discounts to local gym Community service opportunities  Compensation  Hanover Research strives to create compensation and benefits programs that are competitive,equitableand fair.The On Target Earning (OTE) range for this role is $190,000to $220,000per year, which iscomprisedof a base salary range from $110,000- $120,000 and a variable uncapped commission structure ranging from $80,000- $100,000when goal is 100% obtained for this role. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range isdeterminedby the role and the market.   Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on ourHanover Research Careerspage or please talk to your Recruiter to learn more.  About Hanover Research  Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021.To learn more about Hanover Research, visitwww.hanoverresearch.com   Hanover Values Business Building – We build our business quickly and intelligently and we help our clients do the same Thought Leadership and Innovation – We strive constantly to deliver better information in a better way Service – To our clients