Assistant Patient Financial Advocate - Qualify Health

**Qualify Health, a division Elevate Patient Financial Solutions** has an exciting career opportunity available as an **Assistant Patient Financial Advocate**. This position will be a remote based role. The Full Time schedule for this role will be Monday \- Friday normal business hrs. time zone to be determined.. **Job Summary** The Assistant Patient Advocate is an entry\-level position that supports the delivery of financial advocacy services to client patients. Working under the supervision of the Patient Advocacy Manager and at the direction of assigned Patient Advocates, this position assists with securing financial assistance funding, maintaining accurate case documentation, and communicating with patients, clients, foundations, and manufacturers. This position supports the advocacy team in meeting client and program goals through accurate, timely processing within established workflows and consistent, service\-oriented communication with patients and external partners. **Essential Duties and Responsibilities** * Support Patient Advocates and the Patient Advocacy Manager in meeting client and program goals and in improving day\-to\-day efficiency. * Prepare and submit applications for patient financial assistance funding, and file and maintain complete, accurate records in the designated electronic file systems. * Transmit information and documentation to patients, clients, foundations, and manufacturers by computer, mail, or virtual fax, and document updates and award status in the appropriate tracking systems. * Maintain working knowledge of the financial advocacy services, programs, and resources available to client patients. * Explain available programs, procedures, and services to patients and clients using appropriate medical and administrative knowledge. * Place and receive patient calls using the virtual telephone application, including calls to request additional information, provide award status updates, and follow up on copay card and foundation claim status. * Listen to and support patients experiencing financial hardship, and escalate client\-related concerns to the assigned Patient Advocate. * Schedule and coordinate the delivery of free drug for patients and document accordingly. * Maintain records, reports, and files, and assist in the preparation of program and financial reports. * Review operational and program reports for accuracy and to confirm that client and organizational goals are being met. * Communicate professionally with clients, patients, vendors, and philanthropic program representatives, and support ongoing relationships with each. * Attend staff meetings and consult with Patient Advocates and leadership on case, process, and workflow questions. * Provide coverage for other support staff during absences as organizational needs arise. * Maintain patient confidentiality and comply with HIPAA and all applicable federal, state, and client\-specific requirements. * Other duties as assigned. **Qualifications and Req