Associate Program Manager

OverviewVenn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.The Associate Program Manager is responsible for supporting Venn’s locum staffing services by ensuring smooth daily operations, working in the VMS and providing exceptional client & internal partner service. This role supports the Program Manager(s) and collaborates cross-functionally to manage provider placement workflows, supplier communication, and client requests.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Account Administration - 100%Support the Program Manager(s) and cross-functional teams in delivering locum staffing services.Serve as liaison to Program Manager, client and agenciesPartner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvalsDeliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements.Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking,onboarding, and additional client-specific needs.Maintain data integrity and operational workflows in VMS platforms.Communicate and coordinate with suppliers to ensure timely submissions and compliance.Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreementsEnsure facilitation of all workflow steps occur within the VMS and are progressing timely.Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete.Manage and communicate any and all changes in requirements, requisitions, schedules, rules ofengagement to Program Manager(s)Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve.Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary.Support implementation and special projects support as neededIdentify and escalate operational risks or delays as needed.SECONDARY FUNCTIONS (IF APPLICABLE)May work on special projects or other duties as assignedSUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITYCommunicate with external clients and providersQUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONSHigh school diploma or equivalent required; Bachelor’s degree preferred2+ years of account management or administration experience with 1+ year with MSP or large clientExperience working in a VMSExperience in onboarding, compliance, privilegingPrevious locum tenens experience strongly preferredStartup experience preferredKNOWLEDGE, SKILLS, AND ABILITIESAbility to adhere to and exhibit the Company Values at all timesStrong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and TeamsStrong user experience with VMS platformsKnowledge of company productsIndustry knowledge preferred but not requiredStrong understanding of healthcare recruiting processes and strategiesAbility to effectively manage multiple competing priorities in a fast-paced environmentExcellent communication skills - both oral and writtenAbility to build strong business relationships at all levelsStrong interpersonal skillsStrong attention to detailStrong organizational and time management skillsAbility to work independently and collaborativelySolid critical thinking and creative problem-solving skillsAbility to consistently meet goals, commitments, and deadlinesAbility to work with sensitive information and maintain confidentialityKEY COMPETENCIES REQUIREDCommunicates EffectivelyCustomer Focus & TeamworkDecision MakingDevelops SelfInnovativeQuality & Results OrientedResourcefulness & TenaciousTechnical SkillsPHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTSTypical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.Speaking, reading, writing, ability to use a telephone and computerAbility to exert up to 10 lbs. of force occasionallyAbility to interpret various instructionsAbility to deal with a variety of variables under only limited standardizationAbility to work remotelyAbility to travel up to 20%What is in it for youCompany-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health A