Implementation Associate

Description: Position Overview The Implementation Associate works on a per diem basis and is responsible for therapy clinical data entry for successful transition of new business. The Implementation Associate reports to the Director of Implementation. Key Results Area * Responsible for ensuring remote QRM support for new business per the Master Implementation Process Guide (MIPG) * Actively participate in necessary calls to prepare for upcoming go\-lives per MIPG * Perform data entry in an efficient and time sensitive manner * Ensure accuracy with data entry for go lives * Confirm email receipt within 4 business hours and follow up by established deadline * Collaborate with inter departmental QRM teams to ensure resolution of issues on go\-live chats * Evaluate and assess personal performance on a routine basis and independently determine measurable course of action for under\-performing areas * Perform other duties as assigned Requirements: * High school diploma or Associates Degree * 2\+ years’ experience in the industry while dealing with large volume of data * Independent and self\-motivated * Detail\-oriented professional with strong analytical and organizational skills * Excellent proactive written and verbal communication supporting team development, client satisfaction and retention * Strong collaborative skills with team and clients with ability to work remotely and autonomously * Ability to establish and maintain positive relationships * Strong time management with a proven ability to meet deadlines * Function well in a fast\-paced and at times stressful environment * Demonstrate discretion, sensitivity, and ability to maintain confidentiality * Microsoft Office and EMR proficiency, with the aptitude to learn new programs