Senior Manager, Clinical Operations - Clinical Excellence

Senior Manager, Clinical Operations - Operational Excellence @ Midi Health We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy. Instead, you will serve as a structured executor and operational problem-solver, owning execution within prioritized areas and driving measurable impact.This job is “HOT”: 🔥As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology.This role ensures:Strategic priorities are effectively operationalizedWorkflows are efficient, scalable, and sustainableImprovements are measurable and repeatableBusiness impact: 📈Operationalize Strategic PrioritiesPartner with the Practice Administrator to understand team and organizational prioritiesTranslate defined priorities into structured workflows, processes, and execution plansBreak down ambiguous problems into clear, actionable stepsProcess Improvement & OptimizationEvaluate workflows within prioritized areas to identify:InefficienciesFailure pointsManual or redundant workUnclear ownershipRedesign processes to improve:Patient experience (e.g., transparency, access, communication)Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced manual work)Clinician experience (e.g., reduced friction, clearer workflows)Operational efficiencyFocus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of executionExecute defined improvements and ensure adoption across teamsCross-Functional ExecutionPartner with:Practice ManagerClinical Operations SpecialistsPractice Administration Workforce Management teamPatient Support & ExperienceProduct teamTranslate defined operational challenges into:Process improvementsWorkflow changesProduct requirementsData Analysis & Impact MeasurementAnalyze operational data to:Identify trends and improvement opportunitiesSupport business casesMeasure the impact of the changeDefine success metrics for each defined initiative, including:Baseline performanceExpected outcomesPost-implementation resultsPresent clear, actionable insights to leadershipInitiative ExecutionLead execution of prioritized initiatives from scoping through implementationEnsure alignment with defined team and organizational prioritiesMonitor performance and iterate as neededDrive sustainable adoption of improvementsContinuous ImprovementIdentify recurring patterns that indicate:Process gapsWorkflow inefficienciesTooling limitationsRecommend improvements aligned with strategic prioritiesContribute to a culture of operational excellenceOperating Model & ExpectationsWork is prioritized and aligned through quarterly planning led by the Practice AdministratorAll initiatives must have:Clearly defined goalsMeasurable success metricsBaseline vs post-implementation comparisonIdentified stakeholdersThis role is responsible for:Structuring and executing within defined prioritiesSurfacing insights and recommendationsThis role is not responsible for setting team or organizational strategyAd hoc requests are evaluated against priorities and may be deferred Practice Administrator (direct manager)What Success Looks Like: 🎯Strategic priorities are translated into effective executionMeasurable improvements in patient and clinician experienceProcesses become more efficient, scalable, and reliableStrong alignment between operations and productFewer recurring operational issuesWhat you will need to succeed: 🌱5–8+ years in healthcare operations, clinical operations, or similarExperience in process improvement or operational optimizationStrong problem-solving and structured thinkingAdvanced Google Sheets proficiencyExperience with EMRs (Athena preferred)Familiarity with BI tools (QuickSight, Tableau, Power BI)Strong communication and stakeholder managementTelehealth or high-growth healthcare experience (preferred)Experience working closely with Product/Engineering teams (preferred)Familiarity with Lean / process improvement methodologies (preferred) What we offer: 💼 ✨The compensati