Field Experience Manager

DescriptionField Experience ManagerIndependent Run & Family Footwear ChannelAbout the RoleOS1st is looking for a Field Experience Manager to strengthen relationships with our Independent Run Specialty and Family Footwear retail partners across the United States. This is a field-based role for someone who thrives on the road, loves working directly with retailers, and is energized by helping stores grow their business and deliver exceptional customer experiences.You’ll spend your time in stores, at community events, and at race expos—training staff, improving product presentation, and representing the OS1st brand. You’ll also partner closely with Territory Managers to deepen existing relationships and identify new business opportunities.This role reports to the VP of Sales.Compensation & BenefitsBase Salary: $67,500–$77,500Bonus: 5–10% annual performance bonusLocation: Remote — candidates based near a major U.S. airport strongly preferred given the travel requirementsTravel: Approximately 70% field-basedBenefits: Medical (79-94% paid options by MPRB), Dental, Vision, STD, LTD, AD&D, and LifeVacation, Holiday, & Sick Pay401K (competitive company match)What You’ll DoRetailer Account SupportVisit existing retail accounts on a regular cadence to build relationships and identify opportunitiesConduct product training with store staff to drive confidence and sell-throughImprove in-store merchandising, product presentation, and inventory assortmentServe as a trusted resource for store owners, buyers, and associatesEvents & Community EngagementRepresent OS1st at fun runs, local races, marathon expos, grand openings, and vendor daysSet up displays, educate consumers, support retailers, and drive product sales on-siteBuild brand visibility and community presence in key marketsBusiness DevelopmentIdentify and prospect new Independent Run Specialty and Family Footwear retailersSchedule and conduct introductory meetings with prospective accountsGenerate qualified opportunities for Territory Managers and maintain a healthy pipelineOccasionally onboard and manage new accounts directlyTerritory Manager PartnershipCoordinate store visits, follow up on customer needs, and support promotional programsConduct training following new account openingsAssist with regional sales initiatives and help ensure customer satisfactionMarket IntelligenceShare customer feedback and market trends with the broader sales and product teamsRepresent OS1st’s values and culture in every retailer interactionServe as the eyes and ears of the brand in the fieldWhat We’re Looking ForExperience & Skills3–5 years in outside sales, field sales support, or account managementBackground in running, footwear, sporting goods, or specialty retail preferredStrong presenter and trainer—comfortable speaking to individuals and groups alikeOrganized, self-directed, and accountable without needing close supervisionWillingness and ability to travel approximately 70% of the timeTraits That Set You ApartYou’re genuinely passionate about helping independent retailers succeedYou build relationships quickly and maintain them over timeYou’re adaptable—comfortable shifting between a training session, a trade show booth, and a prospecting call in the same weekYou take ownership of your territory and outcomesYou communicate clearly and proactively, both with retailers and internal teammatesWhat Success Looks Like in Year OneComplete 300+ retailer visits across assigned regionsTrain hundreds of retail associates on OS1st products and selling techniquesSupport major regional race events and exposImprove merchandising execution across key accountsGenerate a consistent pipeline of qualified new account opportunitiesBe recognized as a trusted resource by both independent retailers and Territory ManagersRequirementsAdditional Eligibility QualificationsNone required for this positionSupervisory Responsibility:This role does not have supervisory responsibilities.Work Environment:Remote role with travel on site with accounts 70% of the timeCollaborative team environment with both remote work and in-personPhysical Demands:Regularly required to sit; use hands to handle or feel and typeSpeaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issuesFrequently required to reach with hands and armsOccasionally required to stand; walk and stoop, kneel, crouch, or crawlMay lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones. Position Type:This is a full-time position. Occasional evening and weekend work may be required as job duties demand.AAP/EEO StatementModern Performan