Sales Service Representative (English & Korean)

Sales Service RepresentativePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is looking for a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions.This role is ideal for someone who enjoys helping people, building relationships, and guiding prospective clients through important financial decisions. You will primarily engage with individuals who have already expressed interest in the company’s services, while also conducting follow-up and outbound outreach when needed.Key ResponsibilitiesInbound Sales & Customer SupportAnswer incoming calls from prospective clients interested in debt settlement and debt consolidation servicesProvide accurate information about available programs and financial solutionsUnderstand each client’s financial situation and recommend appropriate optionsDeliver a professional, empathetic, and consultative customer experienceLead Follow-Up & OutreachFollow up promptly with leads generated through various marketing channelsMaintain consistent communication with prospective clients throughout the sales processConduct outbound follow-up and cold calls when requiredBuild trust and strong relationships with potential clientsCRM & DocumentationMaintain accurate records of all client interactions and activitiesUpdate CRM systems with detailed notes and communication historyTrack lead progress and ensure timely follow-upTeam CollaborationWork closely with sales and customer service teams to achieve company goalsShare feedback and insights to improve customer experience and sales effectivenessStay informed on industry trends, compliance requirements, and company offeringsRequirementsExperiencePrevious experience in sales, customer service, call center, or client-facing rolesExperience within financial services, debt settlement, debt consolidation, lending, or related industries is preferredCore SkillsExcellent verbal and written communication skills in both English and KoreanStrong interpersonal and relationship-building abilitiesProfessional phone presence and active listening skillsStrong organizational and time-management abilitiesAbility to work independently and collaboratively within a team environmentComfortable handling sensitive financial conversations professionally and confidentiallyTechnical SkillsExperience using CRM systems and customer management softwareComfortable learning and utilizing new technologies and communication platformsWhat Makes You a Strong FitYou enjoy helping people solve financial challengesYou communicate with empathy, professionalism, and confidenceYou thrive in fast-paced customer-facing environmentsYou remain calm and composed when handling sensitive situationsYou are detail-oriented and committed to providing exceptional serviceWhat We OfferCompetitive base salaryAttractive performance-based incentivesComprehensive training and ongoing supportPositive and collaborative team environmentCareer growth and advancement opportunitiesWhat Success Looks LikeStrong client satisfaction and engagementConsistent lead follow-up and conversion performanceAccurate CRM documentation and pipeline managementProfessional handling of sensitive financial conversationsPositive contribution to team and company goalsInterview ProcessInitial Screening CallClient InterviewOffer & OnboardingOriginally posted on Himalayas