Service Rep Claim Initiation

**Date:** Jul 23, 2026 **Primary Location:** Radnor, PA, US **\#job\-location.job\-location\-inline { display:** inline; } **Company:** Lincoln Financial **Alternate Locations:** Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) **Work Arrangement:** **Remote :** Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76327 The Role at a Glance This position will perform and deliver on routine assignments for their assigned claim initiation area(s) of responsibility independently in accordance with established procedures / guidelines. They will serve as a direct point of contact for claimants to research and initiate routine claims while providing a recommendable service experience. What you'll be doing Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Meets or exceeds departmental quality and service standards. Works overtime as needed. Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Makes routine \& non\-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. Provides service and initiates routine claims in an efficient \& courteous manner by gathering information through relevant questions to claimant and reviewing submitted documentation. Applies core knowledge for the role to determine appropriate and/or adjust claim types in applicable system(s). Reviews routine claimant insurance coverage to determine basic eligibility; effectively collaborates with appropriate internal resources as needed. Performs research to respond to and resolve routine claimant inquiries/issues while meeting departmental quality, service, and production standards. Documents claimant interactions and maintains accurate records by verifying and processing routine claim and/or policyholder information in appropriate system(s). Escalates claimant service issues or concerns to senior team members and/or management. Provides customer service to internal and/or external stakeholders, recognizes what needs to be done and demonstrates flexibility \& responsiveness to meet claimant needs. Recognizes general issues/concerns for assigned area(s), explains effect on the claimant’s service experience, and suggests process improvements. Maintains customer/