Technical Customer Support Specialist

Nestmed is fixing healthcare documentation with an AI platform. As a Technical Customer Support Specialist, you will serve as the first line of support for users and troubleshoot user-reported issues.Requirements3+ years of experience in technical customer support or client-facing rolesStrong technical troubleshooting and root cause analysis skillsAbility to identify complex bugs and create detailed reportsDeep understanding of clinical workflows, home health, or EHR/EMR systemsExcellent written and verbal communication skillsComfort with fast-changing environments and a bias toward actionFamiliarity with ticketing software like ZendeskBenefitsGreat health benefits - healthcare, dental, and visionOriginally posted on Himalayas