Clinical Patient Access Specialist

**Reports to:** VP of Healthcare Initiatives **Operating entity:** NPS Healthcare **Location:** Brentwood, TN; Nashville, TN; or Remote **Employment status:** Temporary Full\-time Hourly **Schedule:** Monday\-Friday 40 hours per week **FLSA classification:** Temporary Non\-exempt **Anticipated Project Timeline:** 3\-6 months or until project completion **Credentials required:** MD, DO or APRN preferred; RN **Position Summary** ==================== The Clinical Patient Access Specialist conducts structured patient outreach to established or assigned patients, administers a standardized sexual health questionnaire, documents responses, identifies access barriers, and supports appropriate follow\-up and connection to care. The role may be filled at the RN, APRN, or physician level. **Essential Duties and Responsibilities** ========================================= * Conduct confidential sexual health assessments, obtain comprehensive histories, perform risk assessments, and complete appropriate clinical evaluations. * Provide evidence\-based education, counseling, prevention planning, and shared decision\-making in a culturally responsive, medically accurate trauma\-informed, and LGBTQ\+ affirming manner. * Conduct appropriate follow\-up communications, including outreach for results, treatment, adherence, missed appointments, and retention in care. * Support patient access by identifying barriers and providing practical solutions. * Accurately document all patient call attempts and outcomes in the designated Call Tracker each workday. * Meet the daily call\-volume expectations and complete assigned calling shifts in accordance with the current Patient Call Policy, including all applicable scheduling, documentation, and patient\-contact requirements. * Support relationship\-building efforts with community organizations, healthcare partners, industry groups, and other stakeholders. * Collaborate with Compliance, Finance, Human Resources, and Information Technology, to achieve organizational objectives. **Referral, Linkage and Care Coordination** * Refer and link patients to STI and HIV testing services at Nashville CARES and/or CARES 360 Clinic (633 Thompson Lane) in phase 1, and to the same provider(s) at 100 Oaks once the on\-site STI testing facility is open (phase 2\). Upon request, a patient may also be referred to a different testing service. * Coordinate referrals for new\-patient establishment and for continued/ongoing care with appropriate providers, including the Vanderbilt Comprehensive Care Center (VCCC), Nashville CARES / CARES 360 Clinic, and other community medical providers. * Facilitate warm hand\-offs, assist with appointment scheduling, and confirm that patients are successfully connected to the referred service or provider. * Serve as a consistent point of contact who helps patients navigate the sexual health and HIV/STI care continuum. * Identify barriers to care (e.g., cost, transportation, scheduling, stigm