Patient Care Coordinator

**Position Overview** Harrisonburg Family Practice is seeking a compassionate and organized **Patient Care Coordinator** to support patients throughout their healthcare experience. This fully remote position serves as a non\-clinical liaison between patients, providers, and administrative departments by coordinating appointments, referrals, follow\-up communications, and patient support services. The ideal candidate is passionate about delivering outstanding customer service, excels at multitasking, and enjoys helping patients navigate healthcare services while ensuring a positive experience. **Key Responsibilities** **Patient Support** * Serve as the primary non\-clinical point of contact for patients via phone, email, secure messaging, and virtual communication platforms. * Assist patients with scheduling appointments, follow\-up visits, annual wellness exams, and preventive care services. * Answer general questions regarding office procedures, patient services, referrals, and available resources. * Escalate clinical questions and medical concerns to licensed healthcare professionals. **Care Coordination** * Coordinate specialist referrals, diagnostic appointments, and follow\-up care. * Monitor referral completion and assist patients with appointment coordination. * Ensure patients receive reminders for upcoming appointments and preventive health services. * Maintain communication with patients regarding administrative updates and care coordination activities. **Administrative Responsibilities** * Maintain accurate patient information within electronic medical record (EMR/EHR) systems. * Document patient interactions, service requests, and follow\-up activities. * Prepare patient correspondence, appointment confirmations, and informational materials. * Assist with updating demographic information and maintaining electronic records. **Collaboration** * Work closely with physicians, nurses, referral coordinators, and front office staff to support patient care coordination. * Coordinate communication between internal departments to ensure timely service delivery. * Participate in process improvement initiatives focused on enhancing patient satisfaction. * Support additional administrative projects as assigned. **Qualifications** **Required** * High school diploma or equivalent. * Minimum 2 years of experience in healthcare administration, patient services, medical office support, customer service, scheduling, insurance verification, office administration, or administrative support. * Excellent verbal and written communication skills. * Strong organizational and time\-management abilities. * Ability to handle confidential information professionally. * Ability to work independently in a fully remote work environment. * Proficiency with Microsoft Office, Google Workspace, EMR/EHR systems, CRM platforms, and web\-based business applications. **Preferred** * Associate's or Bachelor's degree in Healthcare Administration, Business Admini