Information Systems Support Professional

**Introduction** ---------------- The Department of Health Services (DHS) Division of Quality Assurance (DQA), Bureau of Education Services \& Technology (BEST) is recruiting for an Information Systems Support Professional. DQA is responsible for protecting and promoting the health, safety, and welfare of residents living in and being cared for in regulated health care facilities. This position: * Is able to work remotely up to 5 days per week, but may be required to report to the office on occasion to complete certain tasks * Must have access to both a private workspace and secure, high\-speed internet. * Is headquartered out of the GEF\-1 building in Madison. * Requires up to 5% travel. As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including: * 3\.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months. * Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service. * Exceptional pension plan with a 7\.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package! * Several flex spending accounts: medical, dependent care, commuter, parking and High\-Deductible Health Savings. * Well Wisconsin Wellness Program. * A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well\-being. * Public Service Loan Forgiveness Program employer. **Position Summary** -------------------- As the Information Systems Support Professional, you will be responsible for the following duties: * Planning, acquiring, configuring, and maintaining all new and existing Division computer systems. * Serving as a technical expert and independently providing microcomputer, peripheral, and software application installation, support, troubleshooting, and problem resolution services to all staff. * Independently working with users to determine system requirements and design. * Integrating new systems and existing systems while maintaining program requirements and meeting user needs. This position is responsible for the Division's information technology security needs and serves as liaison to the Bureau of Information Technology Services. **Salary Information** ---------------------- The starting pay is between $35\.00 and $42\.10 per hour (approximately between $72,800 and $87,500 per year), depending on qualifications, plus excellent benefits. A 12\-month probationary period is required. Pay for current or former state employees will be set based on the rules that apply to