Billing & Administrative Coordinator

**Billing \& Administrative Coordinator** **Department**: Operations / Finance **Reports To:** Practice Director **Employment Type**: Part\-Time (8–15 hours/week) **Location**: Remote Position Summary Client Journey Counseling \& Consulting PLLC is seeking an experienced Billing \& Administrative Coordinator to oversee billing operations and provide administrative support within a growing behavioral health practice. This role serves as the primary steward of the revenue cycle, ensuring claims are submitted accurately, client accounts are managed proactively, and outstanding balances are addressed promptly. The ideal candidate is highly organized, detail\-oriented, and capable of independently managing billing workflows while communicating professionally and compassionately with clients and staff. We are seeking a self\-starter who takes ownership of their responsibilities, identifies issues before they become larger problems, and proactively communicates solutions to leadership. Required Qualifications * **Minimum of 5 years of mental health billing experience** * **Minimum of 5 years of experience using SimplePractice** * Experience with commercial insurance and behavioral health claims management * Strong understanding of: deductibles, co\-insurance, co\-payments, out\-of\-pocket maximums, EOBs and ERAs, denied and rejected claims * Experience managing client balances, payment plans, and collections * Proficiency with: SimplePractice, Availity, Blue E, UnitedHealthcare Provider Portal, Meritain Health Provider Portal * Knowledge of CPT codes and billing guidelines related to behavioral health services * Strong written and verbal communication skills * Ability to work independently with minimal supervision **Preferred Qualifications** * Experience working in a multi\-provider behavioral health practice * Experience with telehealth services * Familiarity with Medicaid and Medicare behavioral health billing * Medical Billing or Coding Certification (CPC, CPMA, or equivalent) **Key ResponsibilitiesRevenue Cycle \& Billing Management** * Verify insurance eligibility and benefits for new clients prior to intake * Communicate estimated financial responsibility to clients before services begin * Submit claims accurately and timely through SimplePractice * Monitor and manage claims through payment, denial, or resolution * Investigate and resolve denied, rejected, underpaid, or unpaid claims * Review and reconcile EOBs and ERAs * Post insurance and client payments accurately * Monitor accounts receivable and aging reports * Identify and address outstanding balances before they become excessive * Establish and manage payment plans as needed * Contact clients regarding outstanding balances, declined payments, deductibles, co\-insurance, and co\-payments * Escalate unresolved billing concerns and high\-risk accounts to leadership promptly **Administrative Support** * Maintain accurate client records within SimplePractice * Assist with client