People Operations Specialists (remote, contract, East Coast only)

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.What you’ll doManage high volume of People Services tickets in a Jira-based ticketing systemPerform administrative tasks in Workday (HRIS)Execute data entry and spreadsheet-heavy operational work with extremely high accuracyProvide employee-facing support (internal customer service)Support onboarding workflows and contractor onboarding/offboarding as you rampIdentify and implement process improvements, including automation opportunities using AI toolsTake on additional operational projects based on team needs East Coast only (firm)Jira and Workday are a MUSTAt least one startup or high-growth company required2 to 5 years experience range$75/hr, non-negotiable Ticket management with volume or metrics experienceCW lifecycle experienceTwo 30 min interviews with team membersNice to have:Ticket resolution metrics on the resume (agent rankings, one-touch ratesProcess building: playbooks, documentation libraries, or training guides they authoredWorkday implementation tenant experienceBackground check administration (Checkr, vendor coordination, escalation workflows)I-9 and compliance documentation experienceCross-functional coordination with Payroll, Legal, or ITAll your information will be kept confidential according to EEO guidelines.Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.Originally posted on Himalayas