Experienced Medical Receptionist / Administrative Professional

Experienced Medical Receptionist / Administrative Professional **Holistic Practice Management (HPM)** **Remote position — candidates based in the Pacific Time zone** Holistic Practice Management is seeking an experienced, dependable medical receptionist or administrative professional to join our virtual team supporting holistic and integrative healthcare practices. **Medical reception or healthcare administrative experience is required.** Candidates must be based in the Pacific Time zone and available to support practices during Pacific Time business hours. We’re looking for someone who communicates warmly, listens carefully, follows through consistently, and takes pride in providing excellent patient service. What You’ll Do Responsibilities vary by practice and may include: * Answering patient calls with kindness, accuracy, and professionalism. * Scheduling, rescheduling, and confirming appointments. * Managing patient texts, emails, messages, and follow\-ups. * Checking electronic medical records (EMRs) for messages, tasks, and appointment requests. * Communicating clearly with patients, providers, and teammates. * Taking detailed messages and documenting completed work. * Following each practice’s procedures and communication preferences. * Managing multiple practices and priorities while maintaining attentive service. * Tracking unfinished tasks and ensuring follow\-ups are completed. What We’re Looking For * Strong medical reception or healthcare administrative experience. * Excellent phone etiquette and clear verbal and written communication. * Careful listening and the ability to respond accurately. * Strong organization, attention to detail, and consistent follow\-through. * Confidence using computers and learning different EMRs, scheduling platforms, phone systems, and communication tools. * The ability to work independently and collaborate with a virtual team. * Dependability, punctuality, accountability, and ownership of your work. * A calm, respectful approach when patients are worried, frustrated, or confused. * Willingness to learn each practice’s workflows and ask thoughtful questions when clarification is needed. Remote Work Requirements You must have: * A quiet, professional workspace suitable for patient calls. * Reliable high\-speed internet. * A dependable computer and headset. * The ability to remain focused and responsive during scheduled work hours. * A professional presence in virtual meetings, including camera participation when required. Why Join HPM? At HPM, excellent reception means listening well, responding accurately, and making sure the next step gets handled. Our clients trust us with their practices and patients, and we take that responsibility seriously. We value kindness, teamwork, reliability, and people who take pride in doing their work well. If you bring experience, sound judgment, and a commitment to patient service, we’d love to hear from you. How to Apply Apply through Indeed with your