IT Helpdesk Technician

One Extra Consulting is looking for a **remote part\-time** IT professional based in the **Vancouver, WA area**. We are seeking an individual with great technical skills who enjoys working virtually in a professional manner, focusing on the client just as much as the task. **This role is well\-suited for someone looking to learn and grow into a full\-time position.** Our firm specializes in providing top\-tier IT and help desk support for our clients. This position is remote but will require you to work Mountain and Pacific time hours! **Please note this is a W\-2 position.** Pay: $28\.00 \- $30\.00 per hour (depending on experience). Responsibilities: * Provide remote technical support via phone, email, etc. * Diagnose and resolve hardware, software, OS, network, and application issues. * Troubleshoot WAN, LAN, WLAN connectivity. * Support Microsoft 365 and Google Workspace. * Support Microsoft Exchange and Operating Systems. * Document support interactions and resolutions. * Follow IT support best practices. * Escalate complex issues. Requirements: * **3\-5 years of customer support experience.** * Working knowledge of WAN, LAN, WLAN * Experience supporting networks (routing, switching, wireless) * Customer service (phone) experience * Excellent troubleshooting and documentation skills * Working knowledge of Microsoft 365, Exchange, and Microsoft Operating Systems * Solid follow through and task, ticket, assignment ownership * Pride in work quality * Ability to multi\-task * Ability to learn quickly * Excellent collaboration and communication skills * Ability to ask questions or escalate when needed * Working knowledge of Google Workspace. * Multi\-tasking skills. * Working knowledge of telecom technologies and the OSI layer. Preferred: * **Microsoft certifications (specifically Entra/Azure and Exchange Online).** * Experience with firewalls (SonicWall, Meraki, FortiNet, Unifi). * Experience with IP camera and VoIP systems. * **CompTIA A\+ certification.** * Experience with RMM and PSA systems. Come join One Extra Consulting's technical team! Pay: $28\.00 \- $30\.00 per hour Location: * Vancouver, WA (Required) Work Location: Remote