Referrals Coordinator - Remote

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2\.5 million eligible patients through approximately 630 employer and union\-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680\+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient\-first approach, we prioritize convenient access to both in\-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five\-time Modern Healthcare Best Places to Work in Healthcare winner and a six\-time Best in KLAS award winner for employer\-sponsored healthcare services. **Schedule: Monday \- Friday: 8am \- 5pm CST or EST** ===================================================== **ABOUT THE JOB** The Referral Coordinator facilitates patient referrals for Marathon Health’s Value Driven Referrals service. Serve as a subject matter expert (SME) in using data and analytic tools to identify the highest quality, lowest cost specialists based on the patient geography, insurance and specific referral needs. Serve as the primary liaison between the patient and the referral specialist office, to ensure that the patient's preferences (urgency, quality, cost, location, availability, accommodations, etc.) are communicated and reflected in the care coordination. **ESSENTIAL DUTIES \& RESPONSIBILITIES** * Be the subject matter expert (SME) for **all** referral order types to ensure the patient receives the best opportunities for care. Knowledgeable of requirements and special considerations for visits with any specialist type order, requirements for all imaging order types, durable medical equipment, and more. * Interview patients with orders from a Marathon Health provider to obtain patient preferences for care and to obtain any additional medical information necessary for care navigation. Advocate and assist patients in problem solving potential issues related to their care. * Aid patients, Marathon providers and clinic teammates with inquiries about the best options of care with respect to quality and financial considerations for the patient outside of Marathon Health. * Facilitate the Value Driven Referral service as the assigned direct point of contact for the patient. This includes any actions to schedule appointments on behalf of the patient and communicate appointment details to the patient, specialist office, and Marathon clinic team. * Act as a subject matter expert (SME) to understand the employer’s benefit package and insurance plan. Answer questions from the patient about their insurance plan and ho