Salesforce Business Analyst

**About the role** We’re looking for a Salesforce Business Analyst to join our delivery team and play a central role on client engagements. You’ll work closely with business stakeholders and technical teams to translate requirements into actionable Salesforce solutions. You will lead discovery sessions, capture and synthesize requirements, write user stories, and produce documentation that keeps complex workstreams moving. This is a hands\-on BA role where organization, precision, and structured thinking matter as much as Salesforce knowledge. If you’re the person who leaves every meeting with clean notes, tight action items, and a ticket ready to write, we want to talk. Employment Type: Full\-Time 1099 Contractor Compensation Range: $60\-$85 per hour **Key Responsibilities:** * Plan and facilitate discovery sessions with client stakeholders. Prepare agendas, ask the right questions, and ensure every session has a clear output. * Capture and synthesize session notes in real time: document decisions, open questions, and action items while the conversation is still happening, and distribute clean summaries promptly. * Write clear, developer\-ready user stories and acceptance criteria (Given/When/Then format) for Salesforce configuration, automation, and integration work. Provide enough detail that a developer can build and a tester can verify without a follow\-up meeting. * Own your documentation end to end. Maintain well\-organized Confluence pages, Jira backlogs, and project artifacts that are current, navigable, and useful to the whole team. * Serve as the connective tissue between business stakeholders and technical teams. Translate needs in both directions and keep track of what was agreed. * Support UAT by writing test scripts, coordinating testers, and tracking defects through resolution. * Identify scope risks, open questions, and dependencies early. Escalate with context, not just flags. * Contribute to internal process improvement and knowledge\-sharing as part of a growing consulting team. **Required Qualifications** * 2–5 years of experience as a Salesforce Business Analyst, ideally in a consulting or SI environment. * 1–2 years of hands\-on experience in a Salesforce Administrator role — required. This foundation is non\-negotiable: we expect you to understand how the platform works, not just how to document it. * Salesforce Administrator Certification * Solid working knowledge of Sales Cloud and Service Cloud. You understand the objects, the relationships, and how configuration choices affect end users. * Demonstrated experience facilitating discovery and requirements sessions with non\-technical stakeholders. This includes preparation, facilitation, and post\-session documentation. * Strong note\-taking and synthesis skills: you can walk out of a 90\-minute session with a clean summary, open question log, and decision record that everyone can rely on. * Demonstrated ability to write user stories and structured accepta