Associate Director, Field Operations

Title:Associate Director, Field OperationsLocation:RemotePosition Summary:Responsible for different aspects of the day-to-day operations of Celcuity’s field teams including Sales, Market Access, Marketing and Medical Affairs. Responsible for working with field team and external vendors to implement, maintain and provide support for CRM. Responsible for CRM analytics for internal stakeholders. Manages field enablement programs including credentialing, vehicle reimbursement and field sponsorships.Responsibilities:Work with external vendor, field team leadership, legal/compliance and IT to implement CRM.Work with vendor to develop training materials and assist in ongoing training to new field employees post launch.Responsible for developing ongoing CRM roadmap and working in partnership with stakeholders and vendor to implement periodic enhancements and changes to CRM as needed.Collaborate with Celcuity IT to implement help-desk support for CRM and other field technology and respond to CRM specific help desk requests as needed.Responsibility for developing and implementing call reporting to track sales force call activityWork with external vendors to integrate CRM with other business systems (i.e. promotional material ordering, speaker bureau, sunshine reporting etc.).Work with Associate Director Sales Analytics to pull through updates in customer targeting to CRM.Support marketing in pull-through of digital assets into CRM as required.Initiate relationship with field credentialing vendor, stand up credentialing office, and provide field support for the credentialing program.Responsible for standing up Celcuity’s vehicle reimbursement program. Work with external vendor, field leadership, and Finance colleagues to develop program, document policies and roll out program to field employees.Develop training materials for vehicle program and perform training on a periodic basis as needed in addition to at launch.Responsible for working with RxVantage to stand up program as needed for Field Sales team.Partner with HR and Celcuity IT to develop a field onboarding process. Represent Sales Operations during onboarding and execute training on systems, policies and processes in coordination with Sales and Marketing Operations colleagues.Manage operational processes related to ongoing field territory alignments and ensure pull through to reporting and incentive compensation.Manage projects related to sales force sizing/balancing for all field teams. Ensure all systems and individuals have access to territory alignment and map deliverables.Manage process of ongoing alignment exceptions, primary address requests and apportionments. Ensure pull-through to reporting and incentive compensation.Develop system and process for field sponsorships and grants. Implement system, train team and own process in coordination with field leadership, Celcuity IT and finance.Qualifications:Bachelor’s degree required7+ years sales operations experience and significant experience partnering with a sales teamKnowledge of sales incentive compensation concepts, workforce sizing, territory alignment and targetingSolid knowledge of Veeva CRM and experience with from scratch implementation as well as ongoing supportExperience implementing and managing field enablement programs including fleet/reimbursement and credentialingAble to operate effectively independently with minimal supervisionEffective communicator, both written and verbal, with the ability to build strong partnerships with cross functional partnersStrong project management skills with the ability to complete a project from development to implementationProficiency with Excel, Access, Word and PowerPoint.Ability to effectively communicate, collaborate and deliver an excellent work product in a fast-paced, and rapidly growing dynamic companyAbout Us:Celcuity is a clinical-stage, publicly traded biotechnology company seeking to extend the lives of cancer patients through the development of targeted therapies for the treatment of multiple solid tumor indications. The company was founded to develop a better way to treat the cellular drivers of tumor growth.Our lead therapeutic candidate, gedatolisib, is an intravenously administered, potential first-in-class PI3K/AKT/mTOR (PAM) pathway inhibitor. Its mechanism of action and pharmacokinetic properties are highly differentiated from other currently approved and investigational therapies that target PI3K or mTOR alone or together. Gedatolisib phase 3 clinical development programs are focused on the treatment of patients with HR+/HER2- ABC in the 1L and 2L settings. A Phase 1b/2 clinical trial evaluating gedatolisib in combination with darolutamide in patients with metastatic castration resistant prostate cancer, is on-going.Celcuity is an Equal-Opportunity Employer:Celcuity is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are competitive. For this role, the ant