Customer Success Specialist

Sessions Health is a fast\-growing, fully remote company on a mission to simplify the lives of mental health providers through intuitive EHR technology. As we chart the waters of the behavioral health sector, this Customer Success Specialist role stands pivotal in helping providers use our EHR system to manage clients, schedule appointments, bill insurance, and use other features to streamline their practice. In our close\-knit, dynamic team, flexibility and adaptability are as crucial as expertise. The perfect candidate will combine excellent communication skills, documentation abilities, technical acumen, and excellent interpersonal skills to aid psychotherapists and clients alike while adapting to the rapid shifts of our growing business. ### **About Sessions Health** Where Mental Health Meets Technology: At Sessions Health, we’re on a mission to make the lives of mental health providers easier. As an innovative and ethics\-first company, we help mental health practices run with confidence. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast\-growing technology company reshaping how mental health providers run their practice. ### **Description** **About Sessions Inc.:****Where Behavioral Health Meets Technology** At Sessions Health, we’re on a mission to make the lives of mental health providers easier. As an innovative, ethics\-first company, we’ve built a simple, intuitive EHR platform that helps clinicians manage their private practices with confidence. We are a fast\-growing, tight\-knit team that believes in thoughtful innovation, empowering clinicians, and putting care first. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast\-growing, Minnesota\-based company reshaping how mental health providers run their practice. **Key Responsibilities:*** **Empathetic Customer Support:** + Offer tailored assistance to clients regarding system features, showcasing patience and understanding. + Guide psychotherapists through EHR system nuances as our platform evolves. + Serve as an empathetic liaison for all stakeholders, ensuring open channels of communication. * **Technical Documentation:** + A passion for end\-user technical documentation and the ability to communicate technical processes clearly and effectively. + Curate documentation on billing processes, EHR functions, and evolving support protocols. + Ensure documentation remains up\-to\-date, reflecting the agile nature of our business model. * **Lead Demonstrations and Trainings:** + Lead video demos and training sessions for potential and existing customers, showcasing key features, and serving as a resource for new clients. + Determine needs of prospective customers and ability of the platform to meet needs, turning prospects into customers. * **Adaptive EHR System Support:** + Troubleshoot support questions within the evolving parameters of our EHR system. + Understandi