Technical Account Manager (DACH) (m/f/t)

The Technical Account Manager (TAM) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). TAM's ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. TAMs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.TAM's also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.This role is available for remote work within Germany.ImpactTechnical Account Managers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, TAM's are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.ResponsibilitiesEnsure accurate configuration and integration of Zeotap CDP on customers’ test and production environmentsAnalyse customers’ needs and suggest upgrades or additional features to meet their requirementsDrive clarity on immediate use-cases and programme manage the executionPartner with customers and internal stakeholders to drive consensus on mutual successEducate customers on the best practices and effective use of the Zeotap platformWork offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions Act positively and respond promptly to the customer’s requests/ticketsEstablish Best Practices and repeatable playbooks for CDP integration and implementationAnalyse customer support requirements and identify areas for automation and efficiency gainsReview and ensure accuracy of technical documentationAdhere to Zeotap’s company, privacy and information security policies and proceduresProvide product teams with customer feedback to help identify potential new features or enhancementsRequirementsExperience with data products, in particular data validation and analyticsPrior experience with JS and SDK implementation and debugging, RESTful APIsFamiliarity with command line, scripting syntax, SQLFamiliarity with data warehousing tools such as BigQuery and GCP cloudUnderstanding of web and mobile applications Exposure to single sign-on (SSO) integration Experience with large-scale project management and deliveryInterpersonal, communication and client management skillsYou speak German and English fluentlyOriginally posted on Himalayas