Customer Support Agent for AIApply - AI Tools for Jobseekers (Afternoon/Evening Shift, UK Hours)

Summary We are looking for a Customer Support Agent to join our team and provide exceptional support to users of AIApply \- AI Tools for Jobseekers. This role covers our 4:00 PM – 12:00 AM (UK time) shift. You will be responsible for assisting users with inquiries, troubleshooting technical issues, and guiding them on how to use our AI tools effectively. **What you'll be doing:** Handling email, videocall, and chat support for users of our AI\-powered job search tools — answering questions, troubleshooting issues, and helping people get the most out of the product, consistently through your shift. **Skills required:** Strong verbal and written communication skills Ability to empathize and provide outstanding customer service Attention to detail and problem\-solving skills Knowledge of AIApply \- AI Tools for Jobseekers (or willingness to learn quickly) Reliable internet connection and availability for the full shift **How we work:** We're a fast\-moving, fully remote team. I value clear, direct communication — if something's unclear or you hit a blocker, flag it early rather than guessing. Once you apply, next steps include a short video introduction and a quick skills test. Join us and be part of a fast\-growing company that is revolutionizing the job search process with AI technology. **Experience level:** Intermediate **Hourly range:** $8\.00/hr, with opportunity for a rate increase based on performance **Hours:** 40 hrs/week **Shift:** 4:00 PM – 12:00 AM UK time **Duration:** Ongoing **Skills and expertise:** Customer Support, Customer Service, Email Communication, Administrative Support, Online Chat Support