Care Expert - Customer Training

Role OverviewAs a Care Expert, you will be the trusted domain advisor for voize's most strategic care group customers, partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize transforms how care teams work. You will sit at the intersection of Pflege expertise and digital transformation.What You Will DoAct as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption. Run structured Pre-Rollout Analyses and System Reality Checks, lead peer-level conversations, and conduct post-rollout reviews.Why It Might Be a FitYou will have the opportunity to grow quickly, make a real impact, and give healthcare professionals more time for real patient care. You will be part of a fast-growing startup with a collaborative culture, flexible working hours, and a good hybrid set-up.RequirementsBackground as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations roleDeep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap)Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT adminStructured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about eachCollaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice, not just a personal styleBenefits30 vacation days plus your birthday offGermany Transport TicketUrban Sports Clubregular company off-sitesaccess to learning platforms such as Blinkist and Audiblestock optionsflexible working hoursOriginally posted on Himalayas