S
Administrative Assistant/ Dispatcher/Customer Service Representative
Smart Shield Solutions
8h ago
No Phone RequiredSupportRemote, USjobspy_indeed
remoteindeed
Job Description
**Admin/ Dispatch/ Customer Service Role**
A growing security company is looking for an **Admin/ Dispatcher/ Customer Service Rep.** to join our team (there is a possibility of the job becoming Full\-time/ Hours Increasing in the future). The perfect candidate will be highly motivated, self\-driven, and reliable. All experience levels are welcome to apply. Bilingual in English and Spanish is a PLUS!.
**Primary Responsibilities**
* Answer around 1\- 30 calls per shift
* Friendly and respectful towards clients over the phone
* Answer inquiries, provide estimates and set\- up work orders for clients
* Input, allocate and resolve job tickets and work orders
* Work between multiple work order software programs
* Keep work orders up to date
* Maintain communication with technicians throughout the day
* Billing of work orders
* File uploads, downloads, and document scanning
* Data Entry
* Coordinate with administration and office manager
* Other duties as assigned
**Requirements:**
* Must be able to speak clearly and effectively
* Speak and understand English well
* Strong written and verbal communication skills
* Must be able to work in a fast paced environment, and have great customer service skills
* Must be able to multitask
* High School Diploma/GED
* Reliable transportation
* Proficient with Microsoft Office and Google Drive applications
* Proficient with Yelp, Google, Facebook and other social media platforms
* Able to learn new skills
* Highly organized and detail oriented
* Ability to work alone and with a team
* Problem\-solving skills
* Reliable internet and cell service
**Schedule:**
*Morning Shift*
* Mon: 7:00am – 2:00pm
* Tues: 7:00am – 3:00pm
* Wed: 7:00am – 3:00pm
* Thur: 7:00am – 3:00pm
* Fri: 7:00am \- 4:00pm
* Sat: off
* Sun: off
\*Please, no phone calls to the office or coming to the office in\-person.
\*\*Job Candidates only no recruiters should respond to this posting.
Pay: $12\.50 per hour
Work Location: Remote
