Employee Relations Manager

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.JOB DESCRIPTION SUMMARYGreystar’s mission is to enrich the lives we touch by doing things the right way. Founded in 1993, Greystar is the global leader in rental housing with over 500,000 units and $36.1 billion in assets under management, and more than $14 billion in rental housing projects in the US alone. Through our Pillars of Excellence and Core Values, we're focused on setting the bar higher and striving constantly to be a role model in our industry. And we’re looking for a talented Manager to provide outstanding Employee Relations and Human Resources support to our leaders and team members. This remote position supports the execution of Greystar’s Employee Relations strategy by resolving ER matters within an assigned portfolio. Reporting to a Regional ER Director, the Manager, Employee Relations, applies established policies and employment law to day-to-day people issues, conducts investigations, coaches frontline leaders on performance and conduct, and partners across the People & Culture team to deliver consistent and legally sound outcomes.JOB DESCRIPTION RESPONSIBILITIESServe as the primary ER point of contact for an assigned portfolio of properties and business units, providing guidance on employee relations matters including performance management, conduct, attendance, and workplace conflict.Conduct thorough, objective, and timely workplace investigations, document findings accurately, and recommend appropriate resolutions in alignment with company policy and applicable law.Interpret and apply the Team Member Handbook, HR policies, and employment law to advise managers, supervisors, and team members; escalate novel or high-risk matters to the Regional ER Director as appropriate.Partner with frontline and mid-level leaders to coach them through performance management processes, corrective action, and documentation best practices.Review and coach managers on ER-related communications including disciplinary notices, performance improvement plans, and other documentation.Research and maintain awareness of federal, state, and local employment law developments across assigned multi-state geographies to ensure compliant HR/ER practice.Support the preparation and submission of EEOC position statements and related documentation, working closely with the Regional ER Director and, where appropriate, assigned legal counsel.Monitor the ER intake queue and triage incoming requests; route matters outside the Manager’s scope to the appropriate ER or People & Culture team member.Collaborate with ER colleagues, HRBPs, Legal, and SME teams to deliver integrated people solutions and share best practices.Identify recurring ER themes within the portfolio and surface recommendations to the Regional ER Director to inform training, process improvement, or policy updates.Complete ER reports, analyses, and other documentation as assigned; maintain accurate and confidential personnel and legal records in accordance with Company standards.ORGANIZATIONAL RESPONSIBILITIESFollow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility; report violations or infractions to the appropriate individual(s).Practice proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards; immediately report any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s).Identify areas for improvement and offer suggestions to improve efficiency and productivity.Keep abreast of current changes in technology, processes, and standards within the industry by attending internal and external training, subscribing to professional resources, and applying relevant knowledge to area(s) of responsibility.WORKING CONDITIONSIncumbents work in a remote work environment.Occasional travel may be required to attend training programs, business meetings, pr